Our Core Values
Agility
Agility is not just about being able to move quickly, it's about being able to adapt to change and navigate through any obstacle that comes our way. It's the ability to be flexible and think on our feet. And when fraud is involved, agility is more important than ever.
Trust
Trust is one of the most powerful and essential elements in life. It is the foundation of all relationships, whether it be with ourselves, others, or even in business. Without trust, nothing can truly flourish.
Quality
Quality is not just about the end product, it's about the effort and dedication put into every step of the process. It's about paying attention to the details and striving for excellence in everything we do.
Fairness
Fairness is the foundation of a just and equitable society. It is the principle that everyone should be treated with dignity and respect, and that no one should be given preferential treatment.
Judiciousness
Judiciousness is the quality of being fair and sensible in making decisions. It is the ability to weigh the pros and cons, to consider different perspectives, and to make choices that are in the best interest of all parties involved.
Ethical
Being ethical is not just about following the rules, it's about doing what is right, even when no one is watching. It's about having integrity and standing up for what you believe in. Ethics guide us to make choices that align with our moral principles and values, and to treat others with respect and fairness.
But, it's not always easy to make ethical decisions. Sometimes, it may require us to sacrifice our own self-interests or to speak out against injustice. It may require us to take a stand against corruption or wrongdoing.
Why we fight fraud, and how it started.
Why we fight fraud
Customers may falsify chargeback or dispute claims by alleging non-receipt or misrepresentation of goods. Cylabs UK combats this fraud with a combination of human investigators and big data analysis. Our experts use their expertise and experience to detect false claims, while data analytics identifies patterns of fraud. This approach provides an effective solution to first party fraud, protecting businesses and maintaining financial security.
At Cylabs UK, our Fraud Falcon uses big data analytics to identify patterns of chargeback fraud. This intelligence is then utilized by our human investigators to conduct intelligence lead investigations. Our experts use the insights gained from Fraud Falcon to make informed decisions, increasing the speed and accuracy of their investigations. This combination of human expertise and technology results in a powerful solution to chargeback fraud.
Combating Fraud with Ethical Integrity
At Cylabs UK, we are dedicated to combating only false or misleading dispute or chargeback claims. We believe that it is important to protect businesses from the negative impact of fraudulent chargebacks or disputes, but it is equally important to ensure that valid claims are not challenged. Our focus is on preventing false claims and ensuring that businesses are only held responsible for legitimate refunds. We are committed to providing a fair and ethical solution to first party fraud and will never fight a valid claim. Our approach is guided by a strong sense of integrity and a commitment to doing what is right.
Protecting Businesses: From Startup to Enterprise
Empowering Fair Decisions through Evidence
At Cylabs UK, we deliver evidence-based outcomes in our investigations to effectively respond to and reject false or misleading chargeback or dispute claims. Our combination of human expertise and technology ensures that our results are accurate and reliable, providing clear evidence to support our conclusions. This enables us to efficiently reject fraudulent claims and protect businesses from the negative impact of chargeback fraud. Our focus is on delivering fair and just outcomes, protecting both businesses and consumers.
