An individual paid a freelancer online for Marketing services, then 11 days after the services were completed the customer contacted her bank alleging that the transaction was fraudulent. An investigation was undertaken and was found that the customer used a VPN to alter her IP address and geolocation, but forgot that her website WHOIS address matched the billing address on her MasterCard debit.
She continued to sustain her allegations leading to a MasterCard arbitration case, where evidence indicated that her domestic IP address was linked to the communications platform she was using. A $500 USD MasterCard penalty was issued to the customer, and $2,810 USD was returned to the Freelancer.
