Here to keep you on track for success
We protect your revenue and stop fraudulent or deceptive claims hurting your business.
Preventing Misleading Disputes
We don't rely on automated technology to respond to your dispute claims. Our in-house team of investigators use sophisticated tools, strategies and software to invalidate the cardholder dispute and win your case
Counter First-party Fraud
At Cylabs UK, we are counter-fraud experts. Our solutions stop your customers becoming active fraudsters. Your biggest threat is the customer. Customers that exploit the dispute or chargeback process are first-party fraudsters.
Reactive Claim Protection
Say Goodbye to Automated Software - Get the Expert Touch with a Real Professional Investigation
5+
Over 5 years of experience as a regulated fraud investigations firm.
#1
Unlocking the Power of Human Expertise: The Only Company to Outsmart Automated Fraud Prevention with Real People
£3.8 Million
Cylabs UK saved £3.8 million by intervening and preventing false chargeback claims.
Chargeback Fraud
Sometimes referred to as “friendly fraud” or for the gambling industry “gambler’s regret”. This is where an individual denies buying an item on a credit or debit card, to get a refund from the card provider.
Goods Lost in Transit Fraud (GLIT)
Ordering goods online and falsely claiming that they haven’t been delivered, have been damaged or even returning empty boxes to get a refund.
De-shopping
Buying items such as clothes with the intention of using them before returning them for a full refund.
‘1 in 13 Brits admit to committing at least one form of first-party fraud in the last year, with those aged 16-34 the most likely to do so’.
First party fraud: The meaning
A customer deliberately making false claims for financial gain through disputes or chargebacks is known as first-party fraud.
Benefits of Reactive Claim Protection
We do what automated software can't do.
99%
Average* Claim win success
700,000
Average* Transactions manually investigated
35
Large enterprise clients benefiting from Cylabs UK
X = YES | - = NO | Limited = Not Completely
| Benefit | Cylabs UK | Reactive Claim Protection | Automated Online Fraud Prevention Platforms |
| Prevent fraudulent activity at checkout. | - | X |
| Prevent first-party fraud at checkout | - | - |
| Respond to all disputes | X | - |
| Respond to fraud chargebacks | X | Limited |
| Obtain complex critical evidence | X | - |
| Can search your customer on Chargeback or Dispute Abuse Databases | X | - |
| Can re-open lost claims | X | - |
| Can save time and resources | X | - |
| Has an 89% average success rate | X | - |
| Offer a case win guarantee | X | - |
Caught in the Ad
An individual paid a freelancer online for Marketing services, then 11 days after the services were completed the customer contacted her bank alleging that the transaction was fraudulent.
Some of our successful cases
Pre-planned retail chargeback fraud
A US customer obtained an illegal refund by reporting a $1,999 transaction as fraudulent when it was authorized.
An Educated Approach To Handling A Serial Chargeback Fraudster
A series of false PayPal disputes worth £3,741.03 led to tears after we investigated 197 transactions that were reportedly fraudulent.
